Testimonials
100% Unedited Customer Reviews On Scotia Stairs Limited Below.
As Canada’s Leading Retail Stair Parts Suppliers, we Have Sold 3,000+ Orders in the last 5 Years.
Based in Nova Scotia, we Ship Canada Wide!!
All Shipments Right To Your Home!
We work hard to get the best products to our clients, and it is always appreciated when they take the time to let us know how they feel about our efforts. We often receive positive feed back from our customers on the way we do business, on our products, and on our install team. Below are a few unedited reviews from some of our stair parts customers.
If you have a testimonial or review that you would like to share, please send an email to Mr. Larry Stuart at: larry@scotiastairs.com
Note: The testimonials below reflect the people’s view of Scotia Stairs.
CUSTOMER REVIEWS:
Carlotta W., Dartmouth, Nova Scotia
Hi Larry, Clayton your finisher was here and completed his touch up, everything looks great. Go ahead with final payment. Thank you for your patience, your work people have helped me to restore my trust in tradepeople, they showed good work ethics and were polite and answered my questions. I would recommend your company!
Paul Tetrault, Chatham, Ontario.
Hi Larry, Kevin and I wanted to let you know how happy we are with our new stairs. We appreciate your understanding and accommodation during our recent unexpected home renos. Your people were great and the end result shows their passion for their work. As you know our home is a split entry and our stairway makes a wonderful first impression when we receive visitors. Thanks again for a fabulous job.
Marg and Kevin, Lower Sackville, Nova Scotia.
Larry, just wanted to let you know that we received the shipment yesterday with our new risers and treads to finally add a face lift to our old tired staircase. The shipment arrived a day before time and without any damage. When I opened the packages to inspect the pieces, I was totally amazed with the quality of your product. The solid oak stair treads are absolutely gorgeous. When I was originally placing the order and saw that your solid oak treads were priced below what the big box stores are selling their veneered treads for, I really wasn’t expecting to receive the quality of product that you supplied. I must say that I am pleasantly surprised. Thank you for all your help and just to let you know… I would recommend your company to anyone that is looking for stair parts. Once again … Thank You.
Lillian Ferguson, Halifax, Nova Scotia
Hi there… Remember me? I bought false stair treads ( tread caps ) and risers from you months back. Well, I finally finished the stairs, you would never believe how crooked the old steps were. Everything had to be scribed, even the cove mouldings were different lengths for each step. A lot of work, but great outcome. my steps now look so much better than when first started. I want to say many thanks for the much needed information on how to go about doing the job.
Sunil Nijhawan, Toronto, Ontario
Hello Larry, I have been wishing to call you and tell you what I think of the stuff you sent me. In two words – very grateful. The wood is beautiful, the workmanship is awesome. Packaging was good. Service was excellent. Now let us hope that my design and my crew’s implementation does justice to the hardwork and craftsmanship of your fellow masters of the art that they practice. I will send you pictures. Meanwhile maybe you can send my gratitude to those who made the treads and stringers and perhaps some large deluxe pizzas at lunch time ( I pay of course, let me know ) Kind regards.
Jennifer Gowan, Burlington, Ontario
Hi, I just wanted to write you a note to let you know that the service I have been provided with has been top notch!! I’m having renos done in my home and needless to say the experience has been absolutely terrible. It has gone from bad to worse……I had ordered a bunch of things from your company back in January and had received excellent service back then from start to finish (I had called with questions and received amazing advance to fast delivery – really above and beyond) . When the contractors finally got around to installing the stairs they royally messed it up which left me incredibly upset and frustrated. I live out in Burlington Ontario and unfortunately was not able to locate any of the parts required – I was incredibly concerned as I needed these stair parts rather quickly. I called Roy on Thursday with little hope of getting what I needed however he was able to work his miracle and get me everything I needed by today (even with Friday being a holiday!). Talk about service….he was on the ball and even gave me a courtesy call to tell me he got the items out one day earlier. Good service is hard to come by these days however your company and Roy specifically went above and beyond the call. I will continue to come to you guys moving forward and will highly recommend you to my friends and family. One big thank you for all your help and exceeding my expectations. Note: the craftsman square newel post are even more nice than you said!!
Calvin & Sandra Cutler, Kings Point, Newfoundland
Hi Larry, Our jatoba stair parts arrived on Monday. The wood looks beautiful. We appreciate your patience and your advice, with our custom stair order. Thank You, very much!
Mary Jo Vanek, Ennismore, Ontario
Hello Roy, Our package arrived yesterday… Right on Time…. Great Service !!! Good Job… PS … we love our Spoon Metal Balusters, better then we thought !!!
Bert Dewhurst, Brampton, Ontario
Hi Larry, I would like to thank you for the perfect job your company did on my stair treads . The service and information you provided was excellent. I have now finished my project and it turned out perfect thanks to you and your product’s. Keep up the good work THANKS.
Ken and Judy Hoff, Regina, Saskatchewan
Hi Roy and Larry, I want to thank you for the excellent customer service we have received from Scotia Stairs. I am certainly recommending your organization to anyone who is doing any projects that include staircases and railings! I hope you do get some future business from these people.
Neil & Gonish Keeping, Port Aux Basques, Newfoundland.
Hey Larry,We are very pleased with the stairs they are everything we hoped for thanks again!
Andrea Cooke, Ottawa, Ontario.
Hi Larry, I received my shipment today and I just had to write to tell you how pleased I am with everything! The oil-rubbed copper metal spindles are stunning, and everything was packed so darn well that it took me an hour to get into it all….LOL….especially those rails!!! Many thanks to you and Roy both for all of your help over the phone and via email. I will not hesitate to recommend you to anyone, and will be sure to give your name to my contractor.
Tom Gencarelli, Kingston, Ontario.
Hello Roy, I have to tell you I’m very impressed with the way you do business. In fact I hope I get the chance to pass on my experience so that you can receive other orders.
Patty & David Pineo, Kentville, NS.
Hi Larry, Sorry I haven’t let you know how pleased we are with the stair renovation but it was a very busy week. Our new stairs simply look great. Thanks, great doing business with you!
Les & Linda Skytel, Trenton, Ontario.
Thanks for the beautiful stair parts, I am very happy with them, the stairs are almost complete and they look great. Thanks again for sending them to the little guys as well, and for packaging them so good. Your communication was great, pleasure doing business with you.
Arie Van Der Vlist, Vernon, BC.
The items arrived on time. We’ve opened the packages & the metal balusters look amazing… Thanks!
Brenda Noiles, Sackville, NS.
Thanks again for everything. I am very pleased with my stairway renovation from Scotia Stairs… my new oak stairs look great!
Tony Zurkammer, Illinois, USA.
Larry, I received the stair parts on Friday… And I must say that I am VERY impressed. They are absolutely BEAUTIFUL! Thank you so much ( I will send you pics when I get the staircase finished ). Once again thanks… And I will highly recommend you guys to ALL my friends and colleagues!
Meredith Cowan, Fall River, NS.
We’re very happy with the quality and pride taken in the job, the stairs make an amazing first impression… We will be building again in 2010 and Scotia Stairs will be our Stair Builder!
Mark Manuel ‘High Mark Custom Home Builders Ltd.’
Larry, the rustic oak stair treads and basket metal balusters look great… thanks again for being so professional, we will definitely being using Scotia Stairs on our next new build.
Bruce Gorvett, Kitchener, ON.
I appreciate the service and the quality of the parts have been superb!
Pamela Snow, Sackville, Nova Scotia
Thanks a bunch. We feel your prices are very fair and we will spread the good news for your company. It is refreshing to get such good customer service as this is generally not the case these days when dealing with the big box stores. I avoid them whenever possible. I am presently in an architechural engineering program and will have your company in my repetoire for sure.
Chris & Lisa Graham, Burlington, Ontario
Hi Larry, The birch stair treads arrived last week and they look great!’
Suzanne & Leon House, St. John’s Newfoundland
Keeping the customer informed is increadibly important when dealing out of province…. You doing a great job to keep us informed.
Tony Newcombe, Roysons Flooring & Woodworking Ltd., Coldbrook, Nova Scotia
Larry your new company is looking very professional and your product line is great. I am very sure that you will only become bigger and bigger evey year!
Drew Mckillop, Hillsburgh, ON, Canada
I Picked up my stair order at lunch today, I check everything over and it looks awsome. Thanks again for the great service.. I can’t wait to stain the stair parts and see the finished look!
Mr. keith Courtepatte, Mississauga
Your website looks great and as I said, I wish I would have found it earlier… found some suppliers locally, Mississauga and Toronto, but I guess because I was small potatoes, they did not get back to me when promised etc… and felt like I was getting the run around… so that’s when I looked on the internet and found you… Your response was immediate and very informative and I appreciate it… Thanks!
Mr. Ken keown, Ajax, Ontario
Hi Larry, The order arrived today and I opened the boxes to inspect the items. The stair treads are gorgeous! Thank you so much for your attention to detail and the great work that was done on the order. Regards, Ken
Mr. Norman Buchignani, Vancouver, BC
Dear Larry, The stair materials arrived this morning, and I am very impressed by the pieces I have seen. Your people are working to a very high standard, and I’d like to thank you and them for everything. Sincerely, Norman
Mr. R. Eames ‘Owner’ Upland Construction, Woodstock, VT, USA
Larry, Wow! I am wery pleased with the birch stair treads. They look great installed.
Brain Veale ‘Manager’ Rafuse Home Hardware Ltd., Wolfville, Nova Scotia
From the big projects to the small ones you always treat my calls the same… the end result being top notch customer service.
Mr. Chris Sperdakes, Sackville, Nova Scotia
Hey Larry, Thanks again for everything. The stairs look fantastic and if I do say so myself maybe even website worthy… Have a good holiday break.
Gary Boutilier ‘Solid Surface Flooring’
Larry, I’m always on a tight timeline ( never enough time & always too much work ), so I am very impressed with your ability to make me feel like I’m your only customer.
